WIFI not working

Wi-Fi Not Working: Common Fixes

If you're experiencing issues connecting to Wi-Fi, follow these troubleshooting steps before reaching out for further assistance.

Confirm Wi-Fi is Enabled: Ensure your device's Wi-Fi is turned on.
Check Other Devices: If other devices are also unable to connect, the issue may be network-wide.
Verify AD Credentials: Ensure you're using the correct Active Directory (AD) account credentials to authenticate. This usually is your First.Lastname , also the password is the same as your laptop login.

Reconnect to Wi-Fi
- Click on the Wi-Fi icon and disconnect from the network.
- Reconnect by selecting the network and entering your AD credentials.
Forget and Reconnect to the Network
- Go to your device's Wi-Fi settings.
- Select the Wi-Fi network and click "Forget."
- Reconnect by selecting the network and entering your credentials again.
Restart Your Device
- Restart your computer or mobile device to refresh the network connection.
Check for Expired Passwords
- If your AD password has expired, update it and try reconnecting.
Ensure Correct Network Selection
- Some locations may have multiple Wi-Fi networks. Ensure you're connecting to the correct one designated for your AD account.

If the above steps do not resolve your issue, contact IT support and provide the following details:

Following these steps should help resolve most common Wi-Fi connectivity issues. If the problem persists, IT support can further diagnose the issue.